Resolve Systems

Overview

Resolve Systems is an agentic automation and orchestration platform recognized as the sole Visionary in the 2025 Gartner Magic Quadrant for Service Orchestration and Automation Platforms (SOAP). Its platform combines ML-based AIOps intelligence with deep ITSM automation to close the loop from anomaly detection through diagnosis to remediation — all with minimal human intervention.

RITA (Resolve Intelligent Task Automation Agent) is the platform's conversational AI agent, providing contextual diagnostics and one-click runbook execution during incidents. Rather than requiring engineers to navigate dashboards and documentation during high-stress incidents, RITA surfaces relevant context, probable root causes, and pre-validated remediation options in a conversational interface.

Key Features

• RITA AI Agent: Conversational AI agent providing contextual diagnostics and one-click runbook execution
• ML Correlation Engine: Clusters related alerts, isolates root cause, eliminates duplicates and false positives
• Predictive Detection: Identifies alert patterns before they escalate to service-impacting outages
• Cross-Domain Automation: Orchestrates validation, diagnosis, and remediation across infrastructure domains
• ITSM Integration: Automated incident record creation and update in ServiceNow and other ITSM tools
• Audit-Ready Records: Auto-generates compliance-ready incident documentation
• Gartner Recognition: Sole Visionary in 2025 Gartner MQ for SOAP
• Low-Code Workflows: Visual workflow builder for custom automation without coding expertise

Pricing Details

Resolve Systems uses enterprise custom pricing. Contact Resolve sales for pricing based on environment scale and automation requirements.

Pros and Cons

Pros

• Gartner Visionary recognition independently validates platform capability and vision
• RITA agent reduces cognitive load during high-stress incident response
• Cross-domain automation closes the full detection-to-remediation loop
• Predictive detection provides early warning before incidents impact services

Cons

• Enterprise-only pricing with no self-serve option
• Implementation complexity requires dedicated professional services investment
• Less brand recognition outside Gartner analyst circles

Who Should Use This Tool?

Resolve Systems is ideal for large enterprises with mature ITSM processes who want to add agentic AI automation to their incident response workflow. Organizations where compliance documentation is important will also find the auto-generated audit records valuable. IT teams looking for analyst-validated automation orchestration should prioritize Resolve in their evaluation.

Final Verdict

Resolve Systems' Gartner Visionary position and RITA agent capabilities make it a compelling choice for enterprises seeking agentic IT automation with strong analyst validation. The cross-domain orchestration and predictive detection represent a mature approach to autonomous IT operations.